Shipping & Returns

Effective Date: August 5, 2026

At Candri Interiors, we are committed to providing a seamless shopping experience from the moment you place your order to the day it arrives in your home. Please review our Shipping & Returns Policy carefully before making a purchase.

Order Processing

All orders are subject to product availability and payment verification.

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times do not include weekends or U.S. public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Order Fulfillment

Many of our products are shipped directly from our trusted supplier partners through our dropshipping network. This allows us to offer a carefully curated selection of furniture and décor without maintaining large inventories.

As a result:

Products may ship from different warehouse locations.
Orders containing multiple items may arrive in separate shipments.
You will receive tracking information for each shipment as it becomes available.

Shipping Destinations

We currently ship within the continental United States.

At this time, we do not ship to:

Alaska
Hawaii
Puerto Rico
U.S. Territories
P.O. Boxes
APO/FPO Addresses
International destinations

Shipping availability may change in the future.

Shipping Rates

Shipping charges are calculated during checkout based on:

Product size
Product weight
Delivery destination
Shipping method

Certain oversized furniture pieces may require additional freight charges.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Shipping Method Estimated Delivery

Standard Shipping 5–10 Business Days

Large Furniture / Freight 7–21 Business Days

Delivery estimates are provided as guidelines only and are not guaranteed.

Freight Deliveries

Large furniture items may be delivered via a freight carrier.

For freight deliveries:

Someone 18 years or older must be present to accept delivery.
Delivery appointments may be scheduled by the carrier.
White glove or in-home delivery services are only available if specifically indicated on the product page.

Failure to be available for a scheduled freight delivery may result in additional delivery fees.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

Weather
Carrier disruptions
High seasonal demand
Supplier inventory updates
Circumstances beyond our reasonable control

Candri Interiors is not responsible for delays caused by shipping carriers or events outside of our control.

Inspecting Your Order

Please inspect your shipment immediately upon delivery.

If your package appears damaged:

Take photographs of the packaging before opening.
Take photographs of any damaged product(s).
Retain all original packaging materials.
Contact us within 48 hours of delivery.

Prompt reporting helps us resolve shipping issues as quickly as possible.

Damaged or Defective Items

If your order arrives damaged or contains a manufacturing defect, please contact us immediately at:

hello@candriinteriors.com

Please include:

Order number
Description of the issue
Clear photographs of:
- the product
- the packaging
- the shipping label

Failure to report damage within the required timeframe may affect our ability to process your claim.

Certain manufacturer warranties require defects to be identified shortly after delivery, and our supplier requires reported defects within 30 days of receipt.

Natural Variations

Many of our products are handcrafted or made using natural materials.

As a result, slight variations in:

Wood grain
Color
Stone veining
Distressing
Texture
Finish
Hand-applied glazes

are considered part of the product's unique character and are not considered defects.

Manufacturer guidance also notes that distressed finishes and hand-finished glazes naturally vary from product photography.

Return Eligibility

Returns must:

Be requested within 30 days of delivery.
Be unused.
Be in original condition.
Include all original packaging.
Include all hardware and accessories.

Items that have been assembled, installed, altered, or damaged after delivery are not eligible for return.

Refunds

Once your returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Exchanges

We currently do not offer direct exchanges.

If you wish to purchase another item, please return the eligible product and place a new order.

Order Cancellations

Orders may be cancelled before they enter processing.

Once an order has been processed or shipped, cancellation requests cannot be guaranteed.

Custom and made-to-order items cannot be cancelled once production has begun.

Refused Deliveries

If a customer refuses delivery without prior authorization:

Original shipping charges will not be refunded.
Return freight charges may be deducted from the refund.
Additional restocking fees may apply where applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Candri Interiors is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.

Limitation of Liability

Candri Interiors' responsibility is limited to the purchase price of the affected product.

We are not responsible for:

incidental damages,
consequential damages,
delays caused by third-party carriers,
weather events,
acts of nature,
or circumstances beyond our reasonable control.

Contact Us

Email: hello@candriinteriors.com

Location: Northern Virginia, USA

We are committed to providing exceptional customer service and will work with you to resolve any concerns as quickly as possible.